Terms and Conditions
IMPORTANT: Please take the time to read this fact sheet, it contains important information for any trip to or through the San Blas islands, Panama.
Hi, thanks for your interest in arranging a trip to San Blas through us at PC Sailing. San Blas is a special place and is one of Panama’s premier tourist attractions. If you can remember when you’ve seen postcards of small islands, white sand beaches and palm trees, you may have been looking at the San Blas islands. The islands are a great place to relax and enjoy a few days of seclusion on the beaches. We highly recommend going there and we doubt that you will regret it.
That is the plus side. And as with all paradises there has to be a downside. At PC Sailing we believe in honesty above all else, including getting your business. We think that you’ll enjoy your trip to San Blas much better if you know exactly what it will be like.
In case you didn’t know, San Blas is basically it’s own little country, run by the indigenous Kuna Indians. They have their own customs and laws and in many cases Panamanian law doesn’t apply in Kuna Yala, as San Blas is also known. As a native people they have fought hard to maintain their dignity and culture and must be one of the most successful indigenous groups in the world for having done so. Tourism is allowed in San Blas only at their discretion and at times they maintain strict controls over it. It’s very difficult for a non Kuna to live within the boundaries of San Blas and practically impossible for a Kuna and non Kuna to marry and remain in San Blas. It’s also forbidden for outsiders to operate businesses within Kuna Yala.
This means that all transportation and accommodation options in San Blas are owned and operated by the Kuna people. From the moment you are picked up from your hotel, to the moment that you return to your hotel you are in the hands of businesses that are NOT operated by PC Sailing. We would love to be able to operate our own 4×4 transport and have our own hotels in San Blas, unfortunately this is not the case. That means that we’re in the same position as every other travel agency in Panama and we only have a limited number of options of who we can use for transport and accommodation.
We do use organisations with in whom we have confidence and have used for years, but this doesn’t mean that your trip will always go smoothly. San Blas is still basically third world country and things do not operate as they do back home. The transport is operated on a shared basis and they have to pick up other passengers so will sometimes be late to pick you up and to return you home. They may stop along the way to make stops that are unscheduled, they may try to fit one extra person in the car. The music could be too loud and there could be mechanical problems. When you arrive in San Blas you may spend time waiting for transport to your place of accommodation and it may seem like no one knows what is happening. But it usually works out and you’ll make it there. Bear with it and remember, you’re not back home! A little discomfort now will be worth it when you’re relaxing on those beautiful beaches.
And, as with any travel agency, we’re making a booking for you in a hotel in San Blas. We don’t operate the hotel nor are we in charge of their reservations. Once we receive a request for a reservation from yourself we will see if the hotel has a vacancy. We will then confirm a reservation for you and ask you for payment. We will ONLY confirm a reservation with you once we have received confirmation from the hotel. We ask for a payment as the hotels in San Blas usually request full payment before your arrival. We will make those payments on your behalf and obviously reconfirm your booking before your arrival. Now, as anywhere in the world, problems can arise and mistakes can be made. It has been known that a hotel can cancel at short notice, even though a deposit or full payment has been made. This is rare and we try not to work with the hotels that have done this. If this does happen then we will make all efforts to find you a new place to stay and to obtain a refund from the original hotel. As we said, San Blas is certainly not like it is back home and it doesn’t operate like it is. Don’t expect your hotel to be the equivalent of a hotel of equal value in Panama City. Accommodation will be very basic and you may well be sleeping in a grass hut with a sand floor. But I guess that is part of the attraction right? The very fact that you’re not back home and things aren’t the same. If they were, you wouldn’t have come.
The food is hit and miss and will often depend on what they are able to catch or buy of local fisherman. Breakfast is often some bread and cheese or a spread like nutella, some of the more upmarket options will include fresh fruit and an egg. Lunch and dinner will normally be rice, plantains, salad, veg, beans, and either fish or chicken. Tomatoe pasta is also sometimes served and to be frank is not that great. You usually get what you pay for. We try and give an honest idea of what food to expect at each place, but what they tell us may be very different to what they serve up, so we rely on you our clients to tell us if something is not as described so we can either alter the description or try and get them to fulfill what they promise and this goes for everything in the San Blas. There customer service is very different to what you might be used to, some may see it as quirky, others rude but remember you are in their paradise.
Also the San Blas islands does have a problem with rubbish collection especially around the town islands and on the beaches facing the ocean as rubbish from passing cargo ships often washes up. There are programs in place to clean up the islands but just be aware that not all the beaches will be spotless and always take your rubbish out with you when possible.
Well. we hope that has’t put you off a great trip in San Blas! And it shouldn’t, it is a beautiful place. But it’s the same as many places in the world, certainly not perfect. But as a company we promise that we will do our best to ensure that your trip goes as smoothly as possible. If you do have any problems then we will do our best to solve them. We have years of working in Panama and our reputation matters to us, a lot. If you do have complaints then be sure to let us know and give us the opportunity to solve them. We can´t promise that we will make you 100% happy if this happens but we will our best.
What to take to San Blas(these are some things you´ll need for sure but obviously it´s not all you will need)
1. Your passport(they may not let you in if you don´t have it)
2. Water and snack food(buy this the day before as the transport may not stop at a supermarket)
3. A light jacket for late afternoon boat rides
4. Towel and swimming gear
5. Your own snorkeling equipment as those in San Blas often have had a lot of use or are not supplied at all. You can but them cheaply in Panama City
6. Change of clothes
7. Money in small bills, $50 and $100 are illegal in the hands of the Kunas in San Blas
8. Cameras, but be aware you may be charged to use your camera on certain islands or to take photos of people
PC Sailing, hereafter known as PC Sailing, in good faith, is acting only as an intermediary between providers and traveller(s) for purchases of travel-related services and products that are not directly supplied by PC Sailing such as (but not limited to) air and ground transportation, hotel/resort accommodations with or without meals or other inclusions, tours, cruises, vacation packages, travel insurance, travel-related products, etc. PC Sailing attempts to recommend well-known and reputable suppliers, but we have no control over any supplier and do not participate in running their businesses, their policies and procedures, or their terms and conditions. Travellers shall hold PC Sailing harmless and not hold PC Sailing responsible for any omissions, errors, or acts (known or unknown) committed by any travel supplier, their sub-suppliers, or employees.
PC Sailing does not warrant or guarantee the services, quality, or products of any travel supplier, their sub-suppliers or employees or their quality of service, products, rates, bookings, reservations, connections, scheduling or safe handling of traveler(s)’ personal belongings, or their safety/security procedures for traveler(s). Traveler(s) shall hold PC Sailing harmless and not responsible for supplier failure to comply with any/all domestic and/or international laws, breach of contract, failure to provide paid-for reservations, intentional or unintentional acts or omissions that result in (but are not limited to) loss/damage/delay/inconvenience/injury to traveler(s). PC Sailing shall be held harmless and not responsible for the insolvency, receivership, bankruptcy, liquidation, or similar condition (known or unknown) of any travel supplier.
Traveler(s) shall hold PC Sailing harmless and not responsible for anything out of our control before/ during/ after travel that causes traveler inconveniences, pain or suffering such as (but not limited to) expected/known or unexpected/unknown trip interruptions/ delays, documents lost in transit from supplier to PC Sailing or to client from PC Sailing, safety and security issues and conditions to/at/from destination(s), traveler(s) compliance with domestic and international laws, any and all incurred injuries, damages to personal property, inconveniences caused by (but not limited to) suppliers, civil/ social/labor unrest and/or disputes, climatic weather conditions, acts of god, terrorist activities, condition of supplier equipment, construction failures or difficulties, hotel/resort/ship/vehicle/ plane conditions, judgement errors by a supplier/sub-supplier/or any supplier employees, any and all conditions/circumstances that do not allow travel to take place, abnormal conditions or developments, any risks or conditions (known or unknown) taking place before/during/after travel or any other actions, omissions, or conditions.
All money (cash or credit card charges) given to PC Sailing to make reservations is directly passed on to suppliers, except for agent commissions and fees, if applicable. PC Sailing is not responsible for refunds of any money due traveler(s) by any travel supplier(s) or for increased charges by any supplier(s). Any refunds due traveler(s) are due from suppliers and any refunds issued to traveler(s) from suppliers and received by PC Sailing shall be forwarded to the client, less any fees or money owed to PC Sailing.
Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice. PC Sailing is not liable for price increases imposed by suppliers.
Term and Conditions:
All tours are subject to a 30% deposit being paid on booking. Full payment can also be made at this time if client prefers.
Cancellation of tours that are done in writing more than 4 weeks prior to tour departure are entitled to a full refund minus any Credit Card or Bank fees paid. Bank Refunds are subject to a $37.40 charge.
Cancellation of tours that are done in writing more than 1 week prior to tour departure are entitled to a 70% refund minus any Credit Card or Bank fees paid. Bank Refunds are subject to a $37.40 charge.
All Bank Transfer, paguelofacil, Paypal or Credit Card fees are non refundable. No refund will be granted if cancellation notification is received less than 1 week prior to tour departure date.
PC Sailing is not responsible for any refund requests made by clients for services not provided by our suppliers in the the San Blas.
Refund requests from clients must be made in writing within one week of tour ending. PC Sailing will enter negotiations with the supplier on behalf of clients requesting a refund for any reason. It is especially important that you read the above fact sheet regarding San Blas before booking and paying, so you are fully aware of the problems you may face. We will endeavor to find a solution to all problems our clients face with their bookings in the San Blas region. Be aware the Kuna Yala region does not come under any lawful jurisdiction and their codes and practices may not be in line with any tourism or financial rules within Panama.
PC Sailing reserves the right to refund monies how they seem fit using CC refund, Bank Transfers, paypal and cash)
We look forward to hearing from you soon to reserve your trip to San Blas.